Q: Do you guarantee quality to all the products being sold?
A: Absolutely! We work with manufacturers to produce quality products at great rates. We offer replacement for damaged items received.
Q: What payment methods you do offer?
A: You'll see which payment methods are available to you on the checkout page before you complete your payment.
Payment options may include:
- Major credit cards and pre-paid credit cards (Visa, MasterCard, Amex, Discover, JCB)
- Many debit cards that can be processed as credit
Q: Do you ship internationally?
A: Yes, we ship worldwide to ensure many customers will have best shopping experience with us.
Q: How long does shipping takes?
A: Shipping time is affected by customs, logistics, holidays and seasonality. Shipping time below varies highly based on the products you order, 90% of the time it will take a shorter time than the maximum time listed below.
Q: When will you ship my order?
A: Processing time takes 3-5 working days. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Q: Is your website secure with personal information?
A: We work toward protecting the privacy of users of our website and we do not sell/share any personal information to other people. We do not store your credit card information and this will only be used for your purchase.
Q: Do you provide tracking number?
A: We provide tracking numbers to orders from the US and most countries. If you would like to track your order, send us an email to email@example.com and provide your Order Number. We will send the link to your tracking number.
Q: What is your return policy?
A: We only offer returns/replacement for items that is damaged or received wrong items. If your order is eligible for a return, please refer to this page on how to process the return https://returns.aftership.com/selling-social.com
Q: Where are the items coming from?
A: Our main manufacturer is in the US. But if our US warehouse ran out of stock, we will then ship it from our other warehouses from Europe and Asia.
*Please be aware that due to the extra holding time imposed by Canada Border Services Agency, packages to Canada may take longer to arrive.